324 W Indian Trl.Aurora, IL 60506(630) 486-1424

Substitution/Return Policy

Fresh Flowers

We are committed to delivering your flowers on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, we will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses.

Containers, Vases and Baskets

Due to the nature of containers constantly changing, if a substitution is necessary, the new container will be as close as possible, and of equal or greater value.  

Balloons

Hospitals do not allow latex balloons. Mylar balloons will need to be substituted for latex balloons on all hospital orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. Containers for plants will be as close as possible.

Gift Baskets

We need two days notice for gift baskets.  Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery. If you have any questions, please call us and we will try to accommodate your needs.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) you provided we will substitute to the closest flowers/color that are available.